Refund policy

Order Cancellation

Orders can be canceled within 12 hours after payment (based on the payment timestamp).

Cancellation is not allowed once the order enters the shipping process (i.e., a tracking number is generated).

Return & Exchange Conditions

1. Time Requirements

Return/exchange requests must be submitted within 30 days of delivery (based on logistics records).

Refund processing time: 7–14 business days after we receive the returned item (may be extended during peak seasons).

2. Product Condition

Must include: Original packaging, all accessories, and no signs of use.

Not accepted: Installed/used, modified, or non-official store products.

Return Process

Submit a Request

Email service01@lairedc.com with:

Order number

Unboxing video or 3 photos of the product issue

Get Authorization

If approved, we’ll email you a return label and warehouse address.

Unauthorized returns will be rejected.

Complete the Return

Use a trackable shipping method (preferably the same as delivery).

International returns: Include a copy of the customs declaration.

Special Policies

1. Replacement Policy

Shipping damage: Provide a damage report with a logistics company stamp within 24 hours of delivery.

Wrong/missing items: Submit a sealed package video within 48 hours.

2. Restocking Fees

Incomplete packaging: 15% deduction.

Missing accessories: 20% deduction.

3. Dispute Resolution

For disputes over $200, a notarized inspection report is required.

Refund Delays or Issues

Check Your Payment Account

Refunds typically take 3–10 business days (varies by bank/payment platform).

Credit card refunds may show as "Pending".

Contact Your Bank

Some banks take 5–7 business days to process.

International payments may face 1–3 extra days of delay.

Still No Refund?

Email service01@lairedc.com with:

Order number

Refund request date

Payment proof (screenshot)

Check Refund Status

We’ll verify and reply within 48 hours.

If refund fails, we’ll reprocess or offer an alternative solution.

Return Shipping Fees

Free Returns (We Cover Costs)

✅ Product defects, damage, or malfunctions.

✅ Wrong item (incorrect model/color/quantity).

✅ Shipping damage (with courier’s stamped proof).

Customer-Paid Returns

❌ Change of mind (e.g., wrong purchase, dislike).

❌ User-caused damage (modification/misuse).

❌ No original packaging (affects resale).

❌ Customized products (engraving/special sizes).

Alternative Solutions

Partial refund: If the return meets standards (unused, intact packaging), we may offer:

50% return shipping subsidy OR

A discount coupon for future purchases.